Insurance Claim Assistance
Insurance Claim Assistance for Towing Bentong | Work With All Insurers
Insurance Companies We Work With
- Allianz Malaysia
- Zurich Insurance
- Etiqa Insurance & Takaful
- AIG Malaysia
- MSIG Insurance
- Kurnia Insurance
- AXA Affin
- Pacific & Orient Insurance
- Liberty Insurance
- Tokio Marine Insurance
- AmGeneral Insurance
- RHB Insurance
- All other Malaysian insurance providers
How Our Insurance Claim Process Works
Step 1: Emergency Response When you call us for towing after an accident or breakdown, inform us that you’ll be making an insurance claim. Provide your insurance company name and policy number if available.
Step 2: Documentation at Scene Our operators document everything at the scene – taking photos of your vehicle’s position, damage, and surrounding area. This documentation supports your claim.
Step 3: Insurance Notification We can help you contact your insurance company’s emergency hotline or claims department. Many insurers require notification within 24 hours of an incident.
Step 4: Vehicle Transport We tow your vehicle to your insurance company’s approved panel workshop or your chosen location (if your policy allows choice of workshop).
Step 5: Claim Submission We provide all towing-related documentation to you and/or directly to your insurance company. For direct billing arrangements, we submit claims on your behalf.
Step 6: Follow-Up We track the claim status and follow up with insurance companies to ensure prompt payment processing.
What’s Typically Covered
Most comprehensive motor insurance policies in Malaysia cover:
- Emergency towing after accidents
- Towing from breakdown locations to nearest workshop
- Accident recovery services
- Towing within specified distance limits (varies by policy)
Important Note: Coverage varies by policy. Some policies include unlimited towing, while others have distance or amount limits. Always check your policy or contact your insurance agent for specific coverage details.
Common Insurance Claim Scenarios We Handle
Accident on Karak Highway Full accident recovery with police report coordination, documentation for insurance, and transport to panel workshop in Bentong or KL.
Breakdown Coverage Many policies cover towing for mechanical breakdowns. We document the breakdown reason and provide necessary evidence for your claim.
Multi-Vehicle Accidents We handle claims involving multiple vehicles and insurers, coordinating with all parties to ensure proper documentation.
Total Loss Cases When vehicles are declared total loss by insurers, we provide secure towing and storage until insurance settlement.
Tips for Smooth Insurance Claims
✓ Keep your insurance policy details in your vehicle
✓ Photograph accident scenes with your phone before vehicles are moved
✓ Get contact details of other parties involved in accidents
✓ Notify your insurance company within 24 hours
✓ Keep all receipts and documentation
✓ Don’t admit fault at accident scenes
✓ File police reports for accidents (required by most insurers)
Insurance Claim Assistance for Towing & Accident Recovery
Dealing with an accident or breakdown is stressful enough without worrying about insurance paperwork. Bentong Towing Service provides comprehensive insurance claim assistance to make the process smooth and hassle-free. We work directly with all major insurance companies in Malaysia to ensure your towing and recovery costs are properly claimed.
With years of experience handling insurance claims, we know exactly what documentation is needed and how to communicate effectively with insurance adjusters and panel workshops.
Our Insurance Claim Services
Direct Billing For approved claims, we can bill your insurance company directly – you don’t pay out of pocket for towing services covered under your policy. This eliminates the need for you to claim reimbursement later.
Documentation Assistance We provide all necessary documentation for your insurance claim including:
- Towing service invoices with detailed breakdown
- Photographs of vehicle condition and accident scene
- Location details and incident reports
- Towing route and distance documentation
- Workshop delivery confirmation
Insurance Company Liaison We communicate directly with your insurance company’s claims department, saving you time and reducing stress. Our team knows what information insurers need and provides it promptly.
Panel Workshop Coordination We transport your vehicle to your insurance company’s approved panel workshops throughout Pahang and KL. We maintain relationships with major panel workshops to ensure smooth handover.
Claims Advice Not sure what’s covered under your policy? We can provide general guidance based on our experience, though we always recommend confirming details with your insurance agent.
Police Report Assistance For accidents requiring police reports, we can advise on the process and ensure your vehicle is secured while you complete necessary procedures.
Why Choose Our Insurance Claim Service
Experience with Malaysian Insurers We’ve processed hundreds of insurance claims and understand the requirements of different insurance companies operating in Malaysia.
Save Time and Money Direct billing means you don’t pay upfront and wait for reimbursement. Our documentation is thorough, reducing claim rejection risks.
Reduce Stress After an accident or breakdown, the last thing you need is complicated paperwork. We handle the administrative burden so you can focus on recovery.
Maximize Your Coverage We ensure all eligible towing and recovery costs are properly claimed, so you get the full benefit of your insurance coverage.
Fast Processing Our professional documentation and direct relationships with insurance companies lead to faster claim approval and payment.
Need Insurance Claim Help?
If you’ve been in an accident or experienced a breakdown in Bentong, Karak, or Genting Sempah area, contact Bentong Towing Service immediately:
Emergency Hotline: 09-6400069 WhatsApp: 09-6400069 Available 24/7
Let us handle the towing and paperwork while you focus on what matters most.
Insurance Claim FAQs
Can you bill my insurance directly?
Yes, for approved claims with most major insurance companies, we can bill directly so you don’t pay out of pocket.
What if my insurance company is not listed?
We work with all Malaysian insurance companies. Even if not listed, we can coordinate with your insurer.
How long does claim approval take?
This varies by insurance company, but typically 3-7 working days for straightforward towing claims with proper documentation.
Do I need a police report for towing claims?
Police reports are usually required for accident-related towing but not for breakdown towing. Your insurance company will advise.
What if my claim is rejected?
While we ensure proper documentation, claim decisions are made by insurance companies. You would then be responsible for payment, but we work to minimize rejections through thorough documentation.
Can I choose my own workshop?
This depends on your insurance policy. Some policies require panel workshops, while others allow your choice. We can advise based on your policy type.
Get in Touch
Operating Hours
24 hours, 7 days a week
Service Area
Karak, Bentong, Raub, Bukit Tinggi, Genting Sempah, Janda Baik and all route to/from Kuala Lumpur and Kuantan
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